Advanced CRM
technology
Comprehensive CRM platform designed to streamline customer interactions and boost team productivity. Built for modern businesses that demand excellence in customer relationship management.
G-Tateth CRM – Omnichannel Customer Support Technology
A Flexible Platform for Customer Support Teams Across All Industries
G-Tateth CRM is a modern, all-in-one omnichannel customer support platform built to help businesses manage customer conversations efficiently, gain visibility into support performance, and scale support operations with confidence.
G-Tateth CRM is purpose-built for customer support and contact center operations to manage customer relationships from all support contact points.
Key Capabilities
Unified omnichannel dashboard (Email, Voice, Chat, social media)
Centralized customer interaction history (360° customer view)
Built-in Quality Assurance and conversation scoring
Integrated training and learning hub
Real-time dashboards and performance analytics
Role-based access controls and audit trails
Industry-Agnostic by Design
Suitable for startups, SMEs, and enterprises
Supports ecommerce, logistics, healthcare, education, SaaS, financial services, and more
Configurable workflows to match different business needs
Who Uses G-Tateth CRM
In-house customer support teams
Businesses scaling their support operations
BPOs and outsourced support providers
Customer operations leaders seeking clarity, control, and efficiency
Performance Tracking
Performance Tracking
Real-time measurement and analysis of how customer support teams, team members, and channels are performing. Brings together key metrics such as response times, resolution rates, Team member productivity, customer satisfaction, and quality scores etc into a single dashboard, you full visibility into operations. With performance tracking, teams can identify gaps, reward high performers, improve service quality, and make data-driven decisions to consistently deliver better customer experiences.
Quality Assurance
Quality Assurance
Advanced monitoring and training tools to ensure consistent, high-quality customer interactions across your entire team. Track conversation quality, provide targeted coaching, and maintain service excellence standards that drive customer satisfaction and loyalty.
Unified interactions
Unified interactions
Centralized hub for all customer communications across multiple channels including email, phone, chat, and social media.
Seamless Integrations
Seamless Integrations
Connect with 50+ popular business tools and platforms to create a unified workflow ecosystem for maximum efficiency.
AI Automation
AI Automation
Connect with 50+ popular business tools and platforms to create a unified workflow ecosystem for maximum efficiency.